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Service levels

Services are facilitated on a national basis without exception through the supplier base of Greenstar approved subcontractors. These services can be described as follows: -

• Planned collections – Services will be provided on a schedule or on demand (normally 24 hours notice is required into customer services) to meet the needs of the waste production at each site.
• Emergency and extra collections – Services over and above the planned collections as ordered by the site.

Every call to us is logged onto a bespoke database and is identified for priority status within the designated response time. Reasons for calls are defined at the time of the call and used to provide management information in the form of Key Performance Indicators (KPI’s.)

The monitoring of service levels will be identified from the production of management information.