Account Management and Customer Service
Essential to our approach is a comprehensive management and IT infrastructure, which has had many years of managing complex national multi and single site accounts. Each client account is allocated an Account Manager who will oversee the smooth implementation of any new business.
The Greenstar Account Manager will be the fundamental link between our service and support functions and the clients’ sites and will undertake site audits to identify:
- Site familiarisation
- Future recycling opportunities
- Equipment review
- Client savings
- Health & Safety issues and risk assessments related to waste and recycling
The Account Manager is supported directly by Waste Management Advisors. This ensures that the Account Manager’s role does not operate in isolation, and receives constant support from the Customer Services department, who will be fully briefed at all times with the daily requirements of the client.